ABOUT THIS WORKSHOP:
Thursday, 02 July 2020
WA: 11:00 AM to 12:00 PM (AWST)
NT: 12:30 PM to 01:30 PM (ACST)
QLD: 01:00 PM to 02:00 PM (AEST)
Effective communication: dealing with tricky situations in person and online
Difficult customers? Giving staff
feedback? Reviews and comments to respond to?
Small business owners and staff can face any number of difficult conversations in person and online. The unpredictable nature of the past few months has many people on edge and as we navigate the ‘new norm’, effective communication is more important than ever.
This workshop will give you:
– A model for effective communication
– Understanding of why communication fails
– Tips to prepare for a difficult conversation
– The importance of establishing rapport and how to do it.
– Help for giving and receiving constructive feedback
– Confidence to approach difficult conversations.
– Guidelines for tricky online interactions
This workshop is brought to you by Business Station and AusIndustry under the ASBAS Digital Solutions Program.
ABOUT THE PRESENTER:
Bethan is a critical thinking specialist and multi-faceted educator with 15 years international experience. She's passionate about continually improving and evolving her evidence-based strategies to get the best outcomes for her clients.
Bethan’s sessions are interactive, pragmatic, and thought-provoking, using research-based strategies for the best outcomes and deliver tangible results.
Bethan has delivered training in corporate, SME, not-for-profit and government settings along with private coaching. She is also a qualified teacher and has worked on UWA's Foundation and Diploma programmes and as a lecturer on Curtin University's SELL (Science and Engineering Language and Literacy) programme.
Connect with Bethan on LinkedIn or www.bethanwinn.com.au
#smallbusiness #difficultconversations #trickysituations #criticalthinking #perth